Delivery Lead Times

Orders received before 16:00 GMT on a working day* will be processed and despatched the same day provided no additional security checks are required and all goods are available from stock.

Should an item be out of stock when we come to despatch we will contact you with an anticipated delivery lead time. We will not split the delivery of an order before we have had confirmation from you that it is OK to do so.

Once your order has been despatched you should expect to receive your goods within 1-5 working days, dependant on the service selected. European & International deliveries may take substantially longer.

Please be aware that items showing as "in stock" on our website take into consideration the stock we hold in our European warehouse as well as our UK one. Lead times are likely to increase where stock is situated in our European warehouse only. 

*A working day is any day other than weekends, bank holidays or other public holidays. Our offices and warehouses are also closed throughout the Christmas & New Year period so no orders will be processed or despatched 23rd December to 1st January inclusive.

Shipping Options

We currently ship within the UK, to Europe and Worldwide using UPS, FedEx and Royal Mail services. There is also the facility to collect from our warehouses in Aldermaston, Berkshire, UK.

UK Deliveries

Free Standard Delivery – Available for all UK deliveries with a basket value of £20 or over. Delivery can be expected 1-4 working days from the date we receive the order.

UPS Standard** – Next working day, by the end of the day, dependant on destination.

UPS Express Saver** – Next working day, by 2:00 p.m

UPS Express** – Next working day, by 12:00 noon

UPS Express Plus** – Next working day, by 9:00 a.m

Restrictions

International Deliveries

UPS Express – 1-3 working days, by the end of the day.

UPS Express Saver – 1-5 working days, by the end of the day.

UPS Expedited – 2-5 working days, by the end of the day

Countries We Deliver To

United Kingdom

United Kingdom, England, Scotland, Wales, Northern Ireland, Channel Islands, Falkland Islands (Malvinas), Islands of Scotland, Isle of Man, Isles of Scilly.

European

Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Australasia

Australia, French Polynesia, French Southern Territories, Japan, New Zealand (Aotearoa), Papua New Guinea, Taiwan - Province Of China.

USA & Rest of the World

Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Guiana, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Lao People's Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, Nicaragua, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, St. Helena, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Yemen.

Please Note: Products delivered to destinations, mainly outside of the EU, may be subject to taxes, fees or other charges which are imposed by local legislation.  Unfortunately, we have no control over these charges and cannot predict what they may be. We advise that you check the import charges applicable in any country before ordering products to be delivered there. The recipient is liable for all export and import costs that may be required upon delivery; if you are ordering products to be delivered to someone else, please make sure they are fully aware they will be responsible for these additional charges should they be applied.

Delivery Addresses

We allow delivery to addresses other than the home address of the credit/debit card holder.

If you wish to change the delivery address after you have placed your order then you will need to call as soon as possible, quoting your order number, to arrange for this to be changed. Please remember that we aim to process and despatch orders received before 16:00 GMT the same working day; if your order has already been processed on our system then we will be unable to change the address.

To ensure there is no delay in your order being processed and despatched you should use a confirmed address within PayPal. When opting to pay by credit card ensure you enter your credit card billing address and other security details correctly so that all security checks are passed.

Please note that we do not ship to PO Box addresses.

Free UK Delivery Offer

To qualify for free UK delivery the goods in you basket must be £150 or over (including VAT) and your order must be shipped to a delivery address in Mainland UK.

Delivery to Isle of Man, Channel Islands, Northern Ireland, Orkney Island, or other islands that are not part of mainland UK do not qualify.

Make sure the "Uk Mainland" option is selected at time of checkout.

Please note we are not able to offer a part despatch/delivery if the Free UK delivery option has been selected.

Track Your Order

Once you have completed your online order you will be taken to a confirmation screen, which gives you an order number; you will also receive a confirmation via e-mail detailing your order. This can be used to check on the progress if your order up until it is despatched.

Upon despatch you will receive a second automated e-mail with a link to allow you to track your order.

Should there be any delay to your order due to stock being unavailable a member of our customer services team will contact you to advise.

Lost or Late Delivery?

We are always happy to help advise you on the status of your order and track for you but before contacting us to report a late delivery or lost order:

Have you checked your mail box for status updates (if you have not added us as a safe sender it is best to check your junk folder too)?

If you selected Royal Mail as the delivery service has it been 15 working days (or 28 days for international orders) since your order was despatched? They allow the 15 working days for items to be returned to the sender if there are any delivery problems.

Have you checked to see if a delivery card has been left for you to contact your local depot or to advise that your goods have been left with a neighbour?

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible.